Privacy Policy Last Updated: June 2026
1. Introduction
Couriva Courier (“Couriva,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website at couriva.com or engage our services.
2. Information We Collect
We collect information you provide directly including your full name and company name, phone number and email address, pickup and delivery addresses, package details and special handling instructions, payment and billing information, and communications with our team. We also collect information automatically including your IP address and browser type, pages visited and time spent on our website, referring website or search terms, device type and operating system, and cookie and tracking data. Additionally we may receive information from third parties including delivery confirmation data from DeTrack and payment processing data from our billing provider.
3. How We Use Your Information
We use your information to process and confirm your delivery bookings, dispatch drivers and manage your shipments, send booking confirmations and delivery notifications, generate proof of delivery records, respond to your inquiries and support requests, improve our website and services, comply with legal obligations, and send service updates and relevant communications which you may opt out of at any time.
4. Data Sharing & Third Parties
Couriva does not sell, rent, or trade your personal information to any third party for marketing purposes — ever. We may share your information with trusted service providers solely for operational purposes including DeTrack for delivery management and proof of delivery, payment processors for billing and invoice management, Google Maps for address verification and route planning, and email service providers for booking confirmations. All third-party providers are contractually required to protect your information and may not use it for any other purpose. Couriva may disclose your information if required by law, court order, or government authority.
5. Cookies & Tracking
Our website uses cookies to remember your preferences, analyze website traffic via Google Analytics, and improve user experience. You may disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain features on our website. We do not use cookies for advertising or retargeting purposes.
6. Data Security
Couriva implements industry-standard security measures to protect your personal information including SSL encryption on all web pages, secure server infrastructure, limited staff access to personal data, and regular security reviews. While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the highest standard.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Delivery records and proof of delivery documentation are retained for a minimum of 2 years. You may request deletion of your personal data at any time, subject to our legal retention obligations.
8. Your Rights
As a user you have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your data, opt out of marketing communications at any time, request a copy of your data in a portable format, and lodge a complaint with a relevant data protection authority. To exercise any of these rights contact us at privacy@couriva.com.
9. Children’s Privacy
Couriva’s services are intended for business and adult use only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information we will delete it immediately.
10. Changes to This Policy
Couriva reserves the right to update this Privacy Policy at any time. Material changes will be communicated via email or a prominent notice on our website. Your continued use of our services following any update constitutes acceptance of the revised policy.
11. Contact for Privacy Matters
Couriva Courier 4204 148th St SW, Lynnwood, WA 98087 Email: privacy@couriva.com Phone: (425) 000-0000
